FAQ
SOME FREQUENTLY ASKED QUESTIONS, ANSWERED!
How does it work?
Airbrush Co. provides exclusive designs that can all be customized to suit your own style or for that unique gift!
An art tool called an Airbrush is used to hand paint your chosen design on to the garment. A specialised paint and heat setting will insure that your design won't wash out. Yes! They can be washed. Click here for Care Instructions.
How can I place an order?
You can place an order Online, Instore, by Email or over the Phone.
For online orders:
Check out our designs, you can search by product from our shop in the main menu. Click on the product that best suits what you are after, personalise it with your own custom text and favourite colours. Then add to the cart.
Follow the simple steps to finalise your payment and submit your order. It is that easy!
Ordering Instore:
You can drop in to our physical store during trading hours and take to our staff about what you hope to have done. We stock a range of Pre-made designs ready to be personalised or create your own based on our stock designs.
Most orders can be processed on the day but please note that time frames will vary depending on how busy we are at the time. If you are not sure please order in advance.
Email or Phone Orders:
Can't make it instore or need further details about a product? Give us a call during office hours and we will happily process the order for you.
Do you provide the tees and caps?
Yes we do! All of our stocked items are selected very carefully to suit current trends, we have Adults and Kids sizes in Caps, T-shirts and Hoodies.
Not sure on the size or want further details on a product? Click here for our full Product Guide.
When will my order arrive?
After you have submitted your order please allow up to 3 working days. Once your order has been completed you will receive shipping confirmation via email. Airbrush Co. ship Australia wide.
More details on shipping Here!
Can I get a design on both sides of a top?
It is common for people to want a top with a design on both sides of a garment, to organise this use the Quote Form. Tell us what design you want on each side and what you want it to say. Don’t forget to choose the colours. Leave your contact details and we will reply with a quote and payment options.
Please note that designs on both sides may incur additional costs.
Can I provide my own item for you to airbrush on?
There are some considerations if you have your own item you want to have airbrushed, for example the material and colour.
It is best to contact us with what you hope to have done to make sure the item is suitable to be airbrushed.
Can I use my own design?
Want a particular design or style that we don’t have? Provide us with a clear image or description through our Quote Form. Our artists can replicate it or adjust it to make it suitable for Airbrushing. Keep in mind that these are hand painted and may not turn out exactly like the image provided.
Please note that this may incur a custom order fee and could take longer to process.
Can you paint on black items?
Yes, we can! Although to work on black items a white base needs to be built up before any colours can be added. This takes several layers and longer to produce. We do not stock black items but they can be sourced upon request.
It is best to Contact Us to make arrangements.
Please note that designs on black tees do incur additional fees.
Can I change or cancel my order?
We endeavour to process your order as quickly as possible, so there is a very small time frame in which you can change or cancel an order. We cannot change or cancel an order once it has been started. It is best to be sure before placing your order but in the event that you require to change or cancel please Contact Us immediately.
If we haven't answered your question here don't hesitate to Contact Us.